SAP (Schweiz) AG
About us
SAP SE stands as a global leader in enterprise software, committed to empowering businesses in the digital economy. Renowned for innovation, SAP offers integrated applications designed to optimize business processes and manage data across diverse industries.
At the core of SAP's offerings is the SAP S/4HANA platform. This transformative ERP system connects people, devices, and networks, empowering organizations to adapt, boost performance, and improve customer experiences.
Spanning finance, supply chain, human resources, and customer relations, SAP provides wide-ranging solutions with scalable cloud services that meet modern business needs. By harnessing advanced technologies such as AI, machine learning, and IoT, SAP equips businesses with tools that enhance efficiency and foster innovation. With a presence in over 180 countries and a robust partner network, SAP delivers tailored solutions for diverse markets.
Beyond a software provider, SAP is a strategic partner dedicated to helping businesses bring out their best. Through its innovations, SAP drives comprehensive digital transformation and tackles the toughest business challenges.
Products & services
SAP Field Service Management (FSM) – Smart, Efficient, Connected Service Management
Excellent service and rapid-response maintenance are key competitive factors. SAP Field Service Management (FSM) is the leading solution to manage your maintenance and service calls perfectly. Plan smart assignments with AI support, enable technicians to work efficiently through an intuitive mobile app, and connect all stakeholders – including customers, dispatchers, and external partners – on a single platform for maximum visibility. Smart. Efficient Connected. In practice: • Smart planning and dispatching: Use AI-driven automation to send the right technician with the right skills and spare parts to the right place at the right time. Planning is optimized automatically. • Efficient on-site execution: The mobile app provides technicians with all order information, checklists, and instructions. Completion confirmations are generated entirely digitally, along with time and material recording. • Create connected service experiences: Engage customers through a self-service portal and seamlessly integrate subcontractors (“crowd workforce”) into your processes. The data flows directly back to the SAP system. How can you benefit from using SAP FSM? • Up to 20% increase in efficiency in dispatching through intelligent, automated planning. • 30% increase in first-time fix rate, because technicians are more informed and better prepared when they visit the customer. • Significantly increase customer satisfaction through connected, transparent, and faster service processes.
SAP Asset Performance Management (APM) – Smart, Efficient, Connected Optimization of Asset Performance
Why wait for a breakdown if you can predict it? With the SAP Asset Performance Management (APM) suite, you can take the decisive step from reactive to predictive maintenance. Gain smart insights from sensor data, develop more efficient maintenance strategies, and collaborate with manufacturers and service providers on connected platforms. This maximizes asset availability and minimizes unplanned downtimes. The building blocks for your smart asset strategy: • Smart and predictive (SAP Predictive Asset Insights): Connect your assets via IoT, monitor their health in real time, and use artificial intelligence to detect breakdown patterns and predict disruptions. • Connected and collaborative (SAP Business Network Asset Collaboration) – Share asset data, digital twins, and documentation with manufacturers on a single platform to create a unified information foundation. • Efficient and strategic (S/4HANA integration): Derive automatically optimized maintenance orders in your SAP core system from the smart analyses and ensure efficient implementation of your strategy. How can you benefit from using SAP APM? • Up to 50% reduction in unplanned asset shutdowns through smart, early problem detection. • 10-20% reduction in total maintenance costs by avoiding expensive consequential losses and streamlining planning. • Longer plant life and improved safety thanks to a connected, 360° view of the system condition.
SAP S/4HANA Asset Management – The Connected Foundation for Smart and Efficient Processes
A stable, connected foundation is essential to every smart analysis and every efficient mobile process. SAP S/4HANA Asset Management is this digital core, seamlessly connecting plant maintenance with finance, logistics, and purchasing. It forms the “single source of truth” for making smart decisions and guaranteeing efficient operations end to end. This integration enables you to unlock the full potential of solutions like FSM and APM. Highlights of the digital core: • Connected nervous system: Break down departmental silos with integrated data flows – from demand creation to billing. • Smart foundation for making decisions: Make better planning decisions with real-time analytics and KPIs available directly in the system. • Efficient user experience: Simplified, role-based Fiori UIs guide users intuitively through the processes and increase adoption.
SAP Service and Asset Manager (SSAM) – Asset Efficiency: Smart and Connected
For internal plant maintenance, the local technician is the decisive factor. SAP Service and Asset Manager (SSAM) is the strategic mobile solution to help your technicians work intelligently and efficiently. Orders, checklists, and confirmations are recorded directly in the asset – even offline. Thanks to integration with the SAP S/4HANA system, the data is available immediately and enables agile planning and transparent documentation. The mobile solution for your technicians: • Smart and secure: Guided work steps and digital checklists ensure standardized quality and safety at work. • Efficient and seamless: The entirely digital recording of times, materials, and measured values eliminates paperwork and error-prone manual transfers. • Connected and transparent: Orders and assets are identified via barcode scan or GIS map; the order status is visible to dispatchers in real time. How can you benefit from mobile assignments? • 25% increase in technician productivity by eliminating manual finishing and travel time to the office. • 90% reduction in data collection errors, improving data quality for smart analytics. • Instant data availability for connected, accelerated maintenance processes.
SAP Fiori UX – The Key to Efficiency: Working Simple, Smart, and Connected
Even the best technology is worthless if it is hard to use. SAP Fiori is the answer to this challenge and the key to greater efficiency and increased adoption. It provides a modern, intuitive, and role-based user interface for all SAP applications. Employees get smart views tailored to their tasks and are connected and able to work on any device – from desktop to smartphone. User-centricity: • Efficiency through simplicity: Thanks to self-explanatory operation, users can be onboarded more quickly, which drastically reduces training requirements. • Smart insights: Key metrics and analytics dashboards are integrated directly into the work environment and support informed decisions. • Connected on any device: An end-to-end design that is equally easy to use on desktop computers, tablet PCs, and smartphones. How can you benefit from a modern SAP UX? • Increase user satisfaction and adoption by up to 40%, resulting in better data quality. • Speed up routine tasks with fewer clicks and faster, intuitive navigation. • Faster onboarding of new employees into the connected system processes.
SAP Business Network Asset Collaboration (BNAC) – Making Asset Collaboration Smart, Efficient, and Connected
Collaboration with asset manufacturers and service partners is often characterized by email ping-pong and outdated documents. This takes up valuable and results in errors. SAP Business Network Asset Collaboration (BNAC) breaks down these silos. It creates a centralized, connected platform where you share asset data with your entire ecosystem smartly and efficiently – for collaboration as equal partners. The connected core for your asset ecosystem: • Smart data foundation: Define a “single source of truth” for your assets. Share master data, digital twins, spare parts lists, and maintenance plans with your partners in standardized processes and ensure everyone is working with smart, up-to-date information. • Efficient collaboration: Replace manual processes and unstructured communication with standardized workflows directly in the network. From the handover of new system data to joint incident analysis – collaboration is transparent, comprehensible, and sped up significantly. • Connected onboarding and maintenance: Integrate new assets and devices seamlessly into your SAP systems by providing manufacturers with data directly from the network. Send maintenance requirements to external service providers and receive completion confirmations directly in the system. How can you benefit from using SAP BNAC? • Up to 75% faster handover of asset data from manufacturer to operator, which speeds up commissioning. • Significant reduction of errors and risks in plant maintenance, because all parties involved have access to a single, connected, and correct database. • Stronger, smart partnerships with OEMs and service providers thanks to transparent and efficient collaboration on a common platform.