Excellent service and rapid-response maintenance are key competitive factors. SAP Field Service Management (FSM) is the leading solution to manage your maintenance and service calls perfectly. Plan smart assignments with AI support, enable technicians to work efficiently through an intuitive mobile app, and connect all stakeholders – including customers, dispatchers, and external partners – on a single platform for maximum visibility.
Smart. Efficient Connected. In practice:
• Smart planning and dispatching: Use AI-driven automation to send the right technician with the right skills and spare parts to the right place at the right time. Planning is optimized automatically.
• Efficient on-site execution: The mobile app provides technicians with all order information, checklists, and instructions. Completion confirmations are generated entirely digitally, along with time and material recording.
• Create connected service experiences: Engage customers through a self-service portal and seamlessly integrate subcontractors (“crowd workforce”) into your processes. The data flows directly back to the SAP system.
How can you benefit from using SAP FSM?
• Up to 20% increase in efficiency in dispatching through intelligent, automated planning.
• 30% increase in first-time fix rate, because technicians are more informed and better prepared when they visit the customer.
• Significantly increase customer satisfaction through connected, transparent, and faster service processes.
